service delivery

Utica Observer-Dispatch

Excellus BlueCross BlueShield members will have a new, telehealth option for minor medical problems in the new year. For a $10 co-payment or $40 for those in high-deductible plans (until the deductible is met), members can talk to a primary-care doctor by telephone or videoconference on smartphones or other electronic devices about minor, acute illnesses. The service is not meant to replace the patient’s relationship with a primary care doctor; it simply gives patients a way to consult a doctor when their own isn’t available.

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